Frequently Asked Questions
Find the answers to all your questions. If you can't find what you're looking for, get in touch with us.
Delivery within mainland France takes 2 to 4 business days. For international orders, allow 5 to 10 business days depending on the destination country.
Yes, delivery is free throughout Europe. For orders outside Europe, shipping costs apply depending on the destination country.
As soon as your order is dispatched, you will receive an email with a tracking number. In the event of a delay or any issue, please contact us at contact@lesnoblesessences.com.
Yes, we include 2 free samples with every order so you can discover other creations from our house.
We accept returns within 14 days of receiving your order. Items must be in their original condition, unopened and unused, with all packaging intact.
Yes, exchanges are possible within 14 days if the product is unopened and in its original packaging. Contact us at contact@lesnoblesessences.com to start the process.
No, absolutely not. All our formulas are Cruelty-Free and our raw materials are carefully sourced from suppliers who share our ethical values.
Our creations are Extraits de Parfum with a 25% concentration of olfactory raw materials, ensuring exceptional longevity and sillage.
Thanks to the high concentration of raw materials, our perfumes generally last between 8 and 12 hours on the skin, depending on your skin type and weather conditions.
Yes, all our creations are formulated without ingredients of animal origin. They are 100% vegan and cruelty-free.
We accept Visa, Mastercard and American Express cards, as well as Apple Pay and Google Pay. All transactions are secure.
Yes, our store uses the SSL protocol and transactions are processed by Shopify Payments, one of the most secure payment systems in the world.